Frequently Asked Questions (FAQ)
Q: What does Prapti Design sell?
Prapti Design sells digital design templates that are editable in Canva. These templates are created to help businesses, creators, and professionals design high-quality content quickly and easily—without starting from scratch.
Q: Are these physical products?
No. All products are digital downloads only.
No physical items will be shipped.
Q: How do I receive my purchase?
After completing your purchase, you’ll receive a downloadable PDF file.
The PDF contains a link that gives you access to the Canva template instantly.
Q: Do I need a Canva account to use the templates?
Yes. You’ll need a free Canva account to edit the templates.
Some advanced elements may require Canva Pro, which will be clearly mentioned in the product description if needed.
Q: Are the templates beginner-friendly?
Yes. All templates are designed to be easy to edit, even if you have no design experience.
You can customize text, colors, images, and layouts directly inside Canva.
Q: Can I use these templates for commercial purposes?
Yes. You may use the templates for your own business or client projects.
However, you cannot resell, redistribute, share, or claim the templates as your own, even if modified.
Q: Can I share the template link with others?
No. Each purchase is for single-user use only.
Sharing, reselling, or distributing the files or links is strictly prohibited.
Q: Do you offer refunds or exchanges?
Due to the digital nature of our products, all sales are final and no refunds or exchanges are offered.
Please read the product description carefully before purchasing.
Q: What if I have trouble accessing or editing my template?
If you experience any issues with access or editing, please contact us.
We’re happy to help you resolve technical problems related to the template.
Q: Can I request custom designs?
At the moment, Prapti Design focuses on ready-made digital templates only and does not offer custom design services.
Q: Will I receive free updates?
If a template includes future updates, they will be mentioned in the product description.
Otherwise, updates are not guaranteed.
Q: Can I edit templates on mobile?
Yes, Canva works on mobile devices.
However, for the best editing experience, we recommend using a desktop or laptop.
Q: How can I contact you?
You can reach us through the Contact page on our website or by email.
We aim to respond within 24–48 business hours.
PERSONAL LICENSE
Q: What is a Personal License?
A Personal License allows you to use the template for your own personal or business use only. It is ideal for individuals who want to create content for themselves or their own brand.
Q: What is allowed under the Personal License?
You may:
Edit and customize the template in Canva
Use it for your own business, brand, or personal projects
Create marketing content for yourself
Q: What is NOT allowed under the Personal License?
You may not:
Use the template for client projects
Resell, share, or redistribute the template or its files
Claim the design as your ownUse the template to create products for sale
Q: Can I share the template with others?
No. The Personal License is for single-user use only and cannot be shared.
COMMERCIAL LICENSE
Q: What is a Commercial License?
A Commercial License allows you to use the template for both your own business and client projects. This license is suitable for designers, agencies, marketers, and freelancers.
Q: What is allowed under the Commercial License?
You may:
Edit and customize the template in Canva
Use it for your own business
Use it to create designs for multiple client projectsUse the final designs for commercial purposes
Q: What is NOT allowed under the Commercial License?
You may not:
Resell, redistribute, or share the original template files
Sell or give away the template as a standalone product
Claim the template or its design as your own work
Use the template to create competing template products
Q: Can I transfer or resell the license?
No. The Commercial License is non-transferable and applies only to the original purchaser.
Important Note
All templates sold by Prapti Design remain the intellectual property of Prapti Design. Purchasing a license grants usage rights, not ownership of the design.